welcome service was good, they provided welcome drink and explained room details and also about Hanoi. also provided map for our reference. room was upgraded to one with balcony, which looks out onto the street alley. (i booked junior suite without balcony) room has rustic charm and was very big. lots of room to move about. bathroom was ok, but the bathtub was leaking. the street sounds went well into after midnight. so not good for light sleepers, or wear ear plugs. there was a dog that yaps at 6am every morning too. that could be your wake up call.